Policy

SHEQ National CERT (Pty) Ltd is a provider of services for certification to ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 Standards.

SHEQ National CERT (Pty) Ltd has implemented and is maintaining a management system based on the requirements of ISO/IEC 17021:2015.

It is committed to:

comply with requirements and continually improve the effectiveness of its management system;
be impartial in management systems certification activities, as it recognises the importance of impartiality;
manage conflicts of interest;
ensure the objectivity of its management system certification activities; keep the proprietary information about its clients confidential;
be open in providing access to and disclosure of information, wherever confidentiality agreements permit;
provide effective response to complaints, representations and appeals, if any arise;
establish and review objectives related to the customer satisfaction at the annual management review meetings;
comply with any applicable service-related statutory and regulatory requirements;
make representations/appeals-handling and complaints-handling procedures available to public.


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